Introduction
As a Data Controller and Data Processor, we collect, handle and store data related to individuals. As such, we are committed to safeguarding the privacy of our general customers, our website visitors and website creation service users; below we explain how we will handle your personal data.
We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. This is an explicit acceptance. We will provide a link to a reliable website to give you information to help you to change your cookie settings if you do not wish to accept cookies from our website. You can read our cookie policy here.
What we Collect about You
Personal Data that we collect, the processing method and the nature of what personal data we collect.
When we establish a business relationship with you or when you visit our website and use our contact form, we collect the following information from you:
- Your name
- Your email address
- Your business name or organisation name*
- Your postal address*
- Your telephone number*
- Information related to social media feeds such as Facebook account or twitter account*
* these items are not collected on our contact form.
Please note that we do not gather any other information about you from any third party.
In order for us to work with you, for example to create a domain for your company, to build a website related to you as an individual or a business which clearly identifies you by name, then there are certain processes which will require that we provide your information to a third party. An example of this is to purchase the domain name for your organisation then we will need to include your name and address and email address as part of the WHOIS Data for that domain. If this is required, then we will obtain your consent to do. What you do not wish is to show your name in relation to this form of information then we will show our own company name and details to ensure your personal privacy.
Where information is made available to a third party in other conditions, one of the lawful bases contained within Article 6 GDPR will be Applied. For example, the lawful bases of consent, contract, legal obligation and/or legitimate interests as our basis/bases for processing will apply.
How we use your data
Analytics
Processing Method : Google Analytics : Used to collect web interactions.
Personal Data: Cookies and Usage data.
Managing Contacts and Sending Messages
Processing Method : Microsoft Outlook : Used for day to day email communications and email address management.
Personal Data: various types of data including names and e-mail addresses.
Processing Method : Elastic Email : Used for sending e-mail messages in bulk as part of our marketing communications to our customers. * See Elastic Email Addendum in sidebar.
Personal Data: E-mail Addresses and Usage Data including message reading and links clicked.
Forms for Gathering Information
Processing Method : Website Forms : Used for specific information gathering tasks.
Personal Data: various types of data including names and e-mail addresses, permission agreement records, supplementary data which is form specific.
User Database Management
Processing Method : Microsoft Access : Used to store, manipulate and report on our customers
Personal Data: names, e-mail addresses, postal addresses, telephone numbers, mobile numbers.
Processing Method : Sage Instant Accounts : used to store and manage our commercial and invoicing processes
Personal Data: names, e-mail addresses, postal addresses and telephone numbers.
How we use your personal data - more detail.
In this section we set out:
- the general categories of personal data that we may process;
- in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
- the purposes for which we may process personal data; and
- the legal bases of the processing.
- Categories of personal data that we may process
In all instances, we only collect and use information which is absolutely necessary to enable us to provide our services on a legal basis for processing. If you commence a relationship with us and subsequently terminate the relationship then information which we will have processed about you will be retained for a period of 12 months after which point it will be deleted from our database. You of course have the right to removal on your information at any time.
Summary of how we use your data
The information which you provide to others will be used to help us deliver the services or informationwhich you have requested by virtue of your communication with others via our contact page or through other communications in a face-to-face or online method. The information which you provide is then used only by us so that we can communicate with you in relation to anything associated with our business relationship. By consent, we may also contact you by email about other services, advice and support which we believe will be of interest to you I will help you with your business.
Categories of Data
There are a number of different categories of data which we may process and about you. The following information outlines what this information type is so that you are fully aware.
With respect to visiting our website, we may process data about your use of our website and services, ("usage data"). The usage data may include your IP address, approximate geographical location, browser type and version, operating system, referral source,(how you reached our website) , length of visit, pages views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system provided by Google. This usage data may be processed for the purposes of analysing the use of the website and our services. The legal basis for this processing is our legitimate interests, namely, monitoring and improving our website and services.
With respect to our relationships with you as a customer, we may process your account data ("account data"). The account data will normally include your name and email address as an absolute minimum. Additional data ("profile data") that we may process in respect to your identification can include your postal...
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